Wayside's Guarantee

Wayside's Guarantee

Plant Products. We guarantee all Wayside Gardens plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.

If any product was damaged in shipping or dead on arrival, please notify us within 48 hours from receipt and save all contents and packaging.

To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:

  • Spring-Blooming Bulbs Sold in FALL:
    - Contact us by May 30th the following year of receipt.
  • Roses, Perennials, Trees, Shrubs, and Bulbs Sold in SPRING:
    - 90 days from the date of reciept.
Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.

Hard Good Guarantee. Your complete satisfaction is guaranteed with every product. If your non-plant product fails to function as advertised, please follow the guidelines below and we will furnish a replacement or merchandise credit:

  • Defective Tools and Gardening Accessories: within 60 days, please contact Wayside Gardens Returns Department toll free at 1-800-845-1124 (or for local calls use 1-864-330-2004) for RMA.
  • Non-Defective Tools and Gardening Accessories: will incur a 20% restocking fee plus freight.

**All returns must include order number, customer's name and address. Photos may be required on a situational basis.**

Sale items will only be issued a merchandise credit for purchase price. By placing an order you are accepting these terms and conditions. Photos may be required on a situational basis.

Substitutions. If the item of your choice is unavailable or does not meet our high standard of quality, we may need to substitute an item of equal or greater value.

Charge cards are billed at time of shipment. Receipt of your check authorizes Wayside Gardens to process an ACH debit entry to your account for the amount of your check. The transaction will appear on your bank statement. If we cannot post the transaction electronically, you authorize us to present an image copy of your check for payment. Hard goods ship promptly. Live plants are shipped at the proper planting time for your region. Please see our website for the current shipping schedule.

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