Frequenty Asked Questions: Registration

Frequenty Asked Questions: Registration


Q: Why should I register?
A: When you register with our site, we are able to personalize your shopping experience. If you have registered - and are logged in to our Web site - we are able to recall your address information for you, so that you do not have to re-enter all of your information each time you order from us. In the future, we may also offer recommendations for you based on your past selections, garden tips for your area, and advice about plants you have purchased in the past.

Q: How do I register?
A: You can reach the Member Login page by clicking on the "My Account" link at the top of any page on our Web site. Then, just fill out the required fields, and submit! You may also register by choosing the "New Customer - Create an Account" option during checkout. Not only will we be able to personalize your shopping experience, we'll send you a free gift just for joining us. You have the added option of signing up for our newsletter, which allows us to keep you informed with gardening news, tips and advice, advance notice of seasonal sales, as well as alert you to specials not always available to the general public.


Q: How do I change my Member information?
A: Once you have logged in via the Sign In link page, you are given the option to view "My Contact Information" - see your Account options box for this link. On the Contact Information page, you may make changes to any of the information you have provided to us.


Q: What if I've forgotten my password? Can I reset it?
A: You may reset your password at any time, as often as you need. It's easy and immediate! Simply click the "Reset your password" link in the Forgot Password section of the Member Login page. You can reach the Member Login page by clicking on the "My Account" link in the top right corner of any page on our Web site. Fill in your e-mail address and we will e-mail you a temporary password so that you can login to the Web site. Once you have logged in, select "Change Password" in your Account options box, and set the password to something easy for you to remember.


Q: Do I have to be a member to place an order?
A: No, anyone can place an order. One reason for our customers to register, however, is so that they will not have to re-enter their billing and shipping information each time they order. This is a time saver!


Q: Why is my information not recognized when I attempt to log in to your site?
A: Because registration is not required to either place an order or receive our newsletters, you may have ordered with us online or subscribed to our mailings without registering with the Web site.

If you have previously registered to become a member and the e-mail address and password combination you are supplying is not being recognized, we recommend that you reset your password. If you are still having trouble logging in, you may continue through your order as an unregistered user or you may re-register as a new user by using the "New Customer - Create an Account" option during checkout. If you choose to create a new account, you will need to enter the exact same e-mail address and password to log in to our site on your next visit.

If you have not previously registered to become a member, you may do so by clicking on the "Become a registered member today" link in the New User section of the Member Login page. You can reach the Member Login page by clicking on the "My Account" link at the top any page on our Web site. You may also register by choosing the "New Customer - Create an Account" option during checkout. Once your account is created, you will be logged in to the site.


Q: I forgot the e-mail address I used to register.
A: We currently do not have the ability to look into the system and find the e-mail address associated with your password. The best advice in this situation is for you to re-register as a new user by clicking on the "Become a registered member today" link in the New User section of the Member Login page. You can reach the Member Login page by clicking on the "My Account" link in the top right corner of any page on our Web site. Or, you can continue through the ordering process as an unregistered user without having to log in.


Have a question not answered here? Want to leave us feedback? Use our online Customer Feedback Form